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FREQUENTLY ASKED QUESTIONS

How can I order a fabric swatch?
You may view fabric swatches in our office just behind the Mall of the Emirates. We can make an appointment for you for a viewing if you simply email us or call our offices. We can also DHL you fabric swatches at a charge.
How do I place an order?
Simple! All you need to do is click away, add your items to your basket and send an inquiry. We will get back to you within 24 hours with a timeline of how long it will take to have these beautifully bespoke items in your house! If you agree to the timeline we will send you to a secure payment method via bank transfer or cheque and once paid, we will start making your order and deliver it on the date set!
How do I pay for my purchase?
Via Bank transfer, Cash or Cheque. If you are within Dubai we will come and collect your payment, for all orders outside of Dubai, a Bank transfer will have to be made.
Can someone else pick up my order (i.e. spouse, friend or courier)?
Yes. Simply indicate the name of the person who will be picking up your order during Checkout. He or she will be required to present the "Ready for pick-up" email to pick up your order.
How do I get custom curtains with my order?
You can enquire separately at the contact us page, we will send one of our workers to measure up your space and bring some fabric books along for you to select from. You will then receive a quotation from us and can either pay via bank transfer. Cheque or cash in full before we start processing the order.